Filing a complaint:

constructive action to highlight
a problematic situation

DID YOU KNOW?

Our free information documents are at your disposal

We have made 65 information documents available online to inform you on a variety of health-related topics. Our category filter will simplify your searches.

Reliability of services

Reliable service is quality service you can count on. When we talk about home care services, it is important that the promised services be rendered within a reasonable time and that they meet certain quality standards.

Read more +

The right to confidentiality

When it comes to health, the law gives you some rights such as the right to confidentiality and privacy. 

Read more +

The right to receive emergency care

When it comes to health, the law gives you some rights such as receiving emergency care in order to save your life or integrity.

Read more +

The right of access to your record

In terms of health, the law gives you certain rights, including the right of access to your record.  Because of the confidential information it contains, only you have access to it, and this, from the age of 14.

Read more +