Filing a complaint:

constructive action to highlight
a problematic situation


The right to receive emergency care

When it comes to health, the law gives you some rights such as receiving emergency care in order to save your life or integrity.

The law provides that anyone whose life or bodily integrity is endangered has the right to receive the care required by his condition. Every institution shall, when requested, ensure that such care is provided. This right is also an obligation on the part of the establishment, which allows it to act and treat you if your life or integrity is in danger, even if you are unable to give your consent.

If you do not want to receive specific care, such as being resuscitated, it is therefore important to take mesures to ensure that this information is known. Carrying a card specifying the care you do not want or writing advance medical directives are two ways to make your wishes known before you find yourself in an emergency situation.


Felix is ​​unconscious

Felix arrives at the hospital unconscious. His condition is critical, but he cannot give his consent. However, he carries a card that clearly indicates that he refuses pain medication. The medical staff is obliged to take this into account and adjust the care given to Felix to respect his will.

Appropriate care... in long-term

Nicole lives in a residential and long-term care resource. Her state of health is declining and her relatives are worried about the care she will receive in case of an emergency. Nicole, accompanied by her family, writes her advance medical directives which specify, among other things, that she does not want to be resuscitated and does not wish to receive food gavage. She clearly communicates her wishes to the staff of the residence so that the appropriate measures can be taken if ever she is no longer able to give her consent.

If your life or integrity is in danger, medical personnel are authorized to take the necessary actions to save your life, without your consent.

useful links

Prévention suicide:

Ligne d’intervention auprès des personnes suicidaires ou de leurs proches.

SOS Violence conjugale: 1 800 363-9010

Service d’accueil, d’évaluation, d’information, de sensibilisation, de soutien et de référence aux victimes de violence conjugale et leurs proches.

Commission d’accès à l’information du Québec : 1 888 528-7741

Les demandes d’accès au dossier médical ne font pas partie du mandat du CAAP – Laval.

Commission des droits de la personne: 1 800 361-6477

Si vous êtes victime d’exploitation ou si vous croyez qu’un proche en subit.

Le Barreau du Québec

Ligne agression sexuelle: 1 888 933-9007

Ligne d’écoute, d’information et de référence destinée aux victimes d’agression sexuelle et leurs proches.

DIRA Laval: 450 681-8813

Service d’accueil et d’accompagnement pour les personnes de 50 ans et plus victimes d’abus, de violence ou de négligence.

Ligne Aide Abus Aînés: 1 888 489-2287

Ligne d’aide destinée aux aînés qui subissent des abus ou à leurs proches.

Ministère de la Justice