What is the CAAP?

The Centre d’assistance et d’accompagnement aux plaintes – Laval is a community organization where you can obtain all the assistance and support needed to submit your complaint. We are independent from the Health and Social Services and totally unprejudiced towards users. Our services are free and confidential.

Our role is not to process complaints, but rather to assist the residents of Laval or any other person dissatisfied with the care received in a Laval institution. Contact us to obtain the help and support necessary while undertaking your process.

With you, all the way through!

WHY FILE A COMPLAINT?

FOUR SIMPLE REASONS

  1. To enforce your rights
  2. To improve health and social services
  3. To identify and correct some problems
  4. To ensure that services received are appropriate to your needs

SEE ALL THE REASONS HERE

You absolutely have a good reason to assert your rights …

WE ARE COMMITTED TO THE FOLLOWING VALUES AT ALL TIMES:

  • RESPECT
  • CONFIDENTIALITY
  • ACCESSIBILITY
  • OPEN-MINDEDNESS
  • ATTENTIVENESS

FILING A COMPLAINT

allows you to be heard, express your dissatisfaction, and assert your rights. Your complaint will serve as a tool to help the different health and social service organizations reassess and adjust some of their processes with the goal of improving the quality of their services.

Be sure to contact us if you need help or simply want some advice.

Contact us

WE INTERVENE IN THE FOLLOWING SECTORS

OF THE HEALTH AND SOCIAL SERVICES NETWORK

  • HEALTH

    Hospitals
    Physical rehabilitation centres
    Rehabilitation centres for persons with intellectual impairments
    Addiction rehabilitation centres
    Ambulance services

  • SOCIAL SERVICES

    Local community service centres (CLSC)
    Child and youth protection centres
    Community health and social services organizations

  • RESIDENTIAL CENTRES

    Foster families
    Transitional resources
    Residential and long-term care centres (CHSLD)
    Private seniors’ residence
    Family type resources

HOW THE COMPLAINT PROCESS WORK

WHAT ARE YOUR RIGHTS?

THE ACT PROTECTS USERS OF THE HEALTH AND SOCIAL SERVICES SYSTEM

  • The right to be informed
  • The right to participate in decisions
  • The right to participate in decisions
  • The right to receive care in case of an emergency
  • The right to receive care in case of an emergency
  • The right to have access to your file
  • The right to select the professional or institution you wish to receive services from
  • The right to exercise a recourse
  • The right to receive services in English
  • The right to be accompanied and assisted

LEARN MORE ABOUT YOUR RIGHTS

TAKE THE FIRST STEP!

WE WILL ACCOMPANY YOU THROUGHOUT THE ENTIRE PROCESS

Le Centre d'assistance et d'accompagnement aux plaintes – Laval’ mandate is to assist and accompany you throughout the process. Our mission is not to process your complaint, but to assist you throughout this entire procedure. Our services are free and confidential.

*Required fields.

DID YOU KNOW?

Our free information documents are at your disposal

We have made 65 information documents available online to inform you on a variety of health-related topics. Our category filter will simplify your searches.

CONSULT OUR INFORMATION DOCUMENTS HERE