Filing a complaint:

constructive action to highlight
a problematic situation


The right to participate in decisions

When it comes to health, the law gives you certain rights, including the right to participate in any decision affecting your state of health or welfare.

The right to participate in decisions affects all aspects of the services you receive, from birth to death, from simple routine appointments to daily care provided in residential care. This right marks the intention of the Act to personalize the services offered according to your needs, your values ​​and your choices.

In your care pathway, you must be asked to participate in the decisions that concern you and in the implementation of your care or service intervention plan. You must have the chance and feel comfortable giving your opinion on the services you are offered and those you receive. These discussions should also allow you to express your expectations in relation to the treatments and services provided.


Samuel's family asks the hospital for access to liquid meal replacements

Samuel has been hospitalized for three weeks. After a few visits, his family quickly realizes that he is no longer able to eat well on solid food alone. Seeing that other patients have access to meal replacement drinks, his father asks the nursing staff to review his diet plan so that it is appropriate for his current condition. Thanks to this family intervention, the staff was able to quickly adjust Samuel's menu.

Jing has just moved into a long-term care center (CHSLD)

When she was admitted to the CHSLD, Jing met with the healthcare team to discuss her expectations in terms of medical interventions. This way, she was able to participate in decisions about pain relief and the level of care she wanted to have if cardiac resuscitation was required. Jing felt comfortable asking her questions in order to make the best decisions for her.

The right to participate in decisions is confirmation that you have not only the right, but the duty to ask questions and actively participate in decisions that affect you.
So don't hesitate, it's your right!

useful links

Prévention suicide:

Ligne d’intervention auprès des personnes suicidaires ou de leurs proches.

SOS Violence conjugale: 1 800 363-9010

Service d’accueil, d’évaluation, d’information, de sensibilisation, de soutien et de référence aux victimes de violence conjugale et leurs proches.

Commission d’accès à l’information du Québec : 1 888 528-7741

Les demandes d’accès au dossier médical ne font pas partie du mandat du CAAP – Laval.

Commission des droits de la personne: 1 800 361-6477

Si vous êtes victime d’exploitation ou si vous croyez qu’un proche en subit.

Le Barreau du Québec

Ligne agression sexuelle: 1 888 933-9007

Ligne d’écoute, d’information et de référence destinée aux victimes d’agression sexuelle et leurs proches.

DIRA Laval: 450 681-8813

Service d’accueil et d’accompagnement pour les personnes de 50 ans et plus victimes d’abus, de violence ou de négligence.

Ligne Aide Abus Aînés: 1 888 489-2287

Ligne d’aide destinée aux aînés qui subissent des abus ou à leurs proches.

Ministère de la Justice