Porter plainte :

un geste constructif pour mettre
en lumière une situation problématique

English

HOW DOES THE ACCOMPANIMENT WORK AT CAAP – LAVAL?

Many Health and Social Service users are not aware of how our services are offered at the CAAP – Laval, including the various stages that lead to sending a complaint to a Health and Social Service institution. The following is an outline for a request to our organization.

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The right to receive services in English

Mrs. Brown is an Anglophone. She has been followed by a neurologist for a few months in an institution that participates in the English-language access program, which means that not all services are offered in English.

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