Our services
All our services are free and confidential. Under no circumstances, can we charge you for our services, even if travelling is required. We also offer bilingual services which are available to everyone.
What we can do for you:
- Listen to you and support you throughout the procedure
- Inform you on your rights, on the complaint process and the procedures to follow
- Help you to clarify the situation, your grounds for complaint and your expectations
- Help you planning ahead the entire process
- Assist you in the writing of your complaint
- Prepare documents that will be useful to you
- Accompany you during different meetings with the person in charge of processing your complaint
- Ensure the follow-up of your file
