Complaint
Quebec has provided a system to improve the quality of care and services in the Health and Social Services network. This system is called the Complaint Examination System in the Health and Social Services. It was introduced following the recommendations of the Rochon report. This report showed that users dissatisfied with care services had only few recourses and places to have their case heard and thus make any progress.
The Complaint Examination System is a system based on all parties’ good faith. If your goal is to obtain financial compensations or damages, you must hire a lawyer.
Any complaint must be treated with due diligence and under the seal of confidentiality. The law also stipulates that reprisals are strictly forbidden.
Filing a complaint is not an act with negative connotations. On the contrary, it allows the institutions to adjust and correct situations that may have never been observed otherwise.
You can file a complaint for several reasons:
To enforce your rights
To improve services
To report a situation that you find unacceptable
To identify and correct some problems
To ensure that services received are appropriate to your needs.
Le Centre d'assistance et d'accompagnement aux plaintes – Laval’ mandate is to assist and accompany you throughout the process. Our mission is not to process your complaint, but to assist you throughout this entire procedure.
(Laval and Montreal region)